Wednesday, June 01, 2005

Dilemma and Decision


Life is a maze of decisions, the dilemma lies in the process of taking or not taking this decision. In life this dilemma has been well researched by several immortals and is separate subject in itself called philosophy. In corporate parlance this art and/or science of decision making is called management sciences. The ‘dilemma’ is equally difficult to handle in both the contexts.

I believe decision making in an ‘Utopian’ situation is an answer to a question which is either positive or negative and hence is digital in nature. However, in real life situation utopia rarely exists and answers can never be ‘Yes’ or ‘No’. It will always be various shades of grey and not ‘black & white’ and hence is a continuous variable rather than being a discrete function in mathematical terms. So degree of dilemma could be measured as the variability of the decision from the desired outcome which would be either ‘zero’ or ‘one’ in an ‘utopian’ situation.

On a more abstract note the dilemma could be a ‘moral’ one where the answer sought is in relation to ethics and integrity of a person’s character. Such variety of dilemma is the toughest to handle cause the variability of the decision is high because of the uncertainty of the ‘desired outcome’. Not many people know what is the ‘desired outcome’ and ignorance can be one of major factors contributing towards this. However, dilemma could be in form of a social, financial or any other question relating to an individual or a corporation and can be equally unraveling depending on the situation.

Decision-making is a complex process of balancing interests of various stakeholders in a given set of external conditions. Typical rational human beings in an ‘Utopian situation’ try to arrive at decisions based on a set of assumptions and then try to observe the desired outcome by altering the external environment. However, again in real life situations decisions are typically taken on instincts and gut feelings and such elaborate analysis is used to justify the instincts.

Often people try to do a post-mortem of decisions taken in the past, it is generally accepted that such a process would help them to learn from the mistakes committed, so that such mistakes are not repeated in the future. But then instead of being a learning experience it can be a source of regret and pain for the decision-maker in the hindsight. This feeling of regret can influence future decisions also, hence one needs to be very careful in undertaking such analysis.

So by decreasing the variability of the decision from the desired outcomes one can reduce the dilemma of decisions. But then how to achieve the task of decreasing this variability is the art of decision-making which is dependent on lots of factors and many of which are external in nature. In order to sail through the maze of life one needs to learn and master this art of decision making, which holds the key to success in life and career.

Aski “De Casta”

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